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The Customer Signs Your Paycheck |
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Downloads: |
737 |
File Size: |
606 kB |
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Publisher: |
McGraw-Hill Professional |
Limitations: |
Free Preview, $16.95 to buy |
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Date Uploaded: |
Friday, February 04, 2011 |
License: |
USD $16.95 |
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PUBLISHER: |
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View In Browser
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Download Standalone
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To view the Standalone version, you require the installation of the small file size DNL Reader. To get the DNL Reader, click the "Get DNL Reader" button:
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McGraw-Hill Professional |
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EBROCHURE DESCRIPTION: |
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Positive Service Gets Positive Results—
Every Time!
Customer loyalty is becoming harder to establish and just as difficult to
maintain. This is truer than ever in today’s hyperdigital world, where a single
customer venting his or her dissatisfaction on a blog or social network can
amass an army of anti-you activists—and send your business spiraling.
The Customer Signs Your Paycheck reveals the secret to ensuring customer
contentment during every interaction. Inside, Frank Cooper examines the
elements at the heart of quality customer service, which begin with selfawareness
and confidence. You’ll learn:
- The 10 commandments for customer relations
- Eight habits to help you get ahead
- The easiest way to handle customer complaints
- A simple method for remembering names
You’ll immediately take note of dramatic changes in the way you deal with
difficult personalities, customer complaints, and other challenges that come
with the territory.
Why drive customers to the competition? It really is easy to provide superb
service, even when dealing with today’s highly empowered and demanding
customer.
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PUBLISHER'S WEB SITE: |
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McGraw-Hill Professional
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McGraw-Hill Professional helps individuals excel in their lives, occupations, and interests by providing essential information and expert guidance through its five core publishing programs:
McGraw-Hill Business, a global leader in management, investing, leadership, and personal finance.
McGraw-Hill Medical, publisher of Harrison's, the world's number one medical textbook and the leader in references for practitioners and medical students.
McGraw-Hill Education, the trusted authority in raising student achievement with comprehensive test-prep, study guides, language instruction, and dictionaries.
McGraw-Hill Technical, the industry benchmark for science, engineering, computing, and construction references.
McGraw-Hill Consumer, publisher of non-fiction titles on a wide array of interests, from breakthroughs in health, self-help, and parenting, to sports, outdoor, and boating books. Publishing partnerships include Harvard Medical School, and Standard we are the distributor of American Diabetes Association, American Cancer Society books, Entrepreneur Press, and Teach Yourself. |
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AUTHOR: |
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Frank Cooper |
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RELATED: |
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